Shipping Policy
We strive to make your shopping experience seamless and convenient.
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Free Shipping: Orders above AED 250 qualify for free shipping within the UAE.
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Processing Time: Orders are processed and dispatched within [X] business days.
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International Shipping: Shipping costs for international orders will be borne by the customer and calculated based on the shipping or billing address. Delivery timelines vary depending on the destination.
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Order Tracking: Once your order is shipped, a tracking number will be provided to help you monitor your delivery.
Returns & Refunds Policy
We want you to feel confident with your purchase. If you're not completely satisfied, please review the guidelines below:
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Eligibility for Returns:
- Returns are accepted for orders within the UAE.
- The return request must be initiated within 7 days from the date of receiving the order.
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Refund Conditions:
- Products must be returned in their original condition—unopened, undamaged, and in the same packaging as delivered.
- Shipping charges are non-refundable.
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Non-Returnable Items: Certain items may not be eligible for returns due to hygiene or personalization. Please refer to the product description for details.
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Return Process:
- Contact our support team at [email/contact form link] to initiate a return request.
- Once approved, detailed return instructions will be provided.
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Refund Timelines: Upon receiving and inspecting the returned item, refunds will be processed within [X] business days to the original payment method.
