Return/Refund Policy

Shipping Policy

We strive to make your shopping experience seamless and convenient.

• Free Shipping: Orders above AED 250 qualify for free shipping within the UAE.
• Processing Time: Orders are processed and dispatched within [X] business days.
• International Shipping: Shipping costs for international orders will be borne by the customer and calculated based on the shipping or billing address. Delivery timelines vary depending on the destination.
• Order Tracking: Once your order is shipped, a tracking number will be provided to help you monitor your delivery.

Returns & Refunds Policy

We want you to feel confident with your purchase. If you're not completely satisfied, please review the guidelines below:

• Eligibility for Returns:
  • Returns are accepted for orders within the UAE.
  • The return request must be initiated within 7 days from the date of receiving the order.
• Refund Conditions:
  • Products must be returned in their original condition—unopened, undamaged, and in the same packaging as delivered.
  • Shipping charges are non-refundable.
• Non-Returnable Items: Certain items may not be eligible for returns due to hygiene or personalization. Please refer to the product description for details.
• Return Process:
  • Contact our support team at [email/contact form link] to initiate a return request.
  • Once approved, detailed return instructions will be provided.
• Refund Timelines: Upon receiving and inspecting the returned item, refunds will be processed within [X] business days to the original payment method.